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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
251 ratings and 178 comments received in the last 90 days.
26 April 2026
It was a very friendly, and straight forward process. I had never gotten a brand new car before and the experience was amazing!! Ash was great and dealt with all of my families questions and doubts really well and delivered me an amazing car.
22 April 2026
Enitan Babajide Motab Was amazing and helped me every step of the way. He has lived experience with children with Sen and he was very understanding which meant a lot not a lot of people are aware.
19 April 2026
Joe and Marc super responsive and very patient as I was often not responding!
18 April 2026
Very good experience
18 April 2026
Fantastic experience throughout. Couldn't be happier
12 April 2026
active engagement throughout process and ability to agree a deal that all parties happy with.
08 April 2026
Rafi always very helpful and found exact car I wanted.
07 April 2026
Samad was very helpful throughout the whole process
03 April 2026
"I truly appreciate all your help in making this car-buying experience smooth and stress-free And special thanks to mr Joie
02 April 2026
Eni and Mark were a great help and kept me informed at all times.
01 April 2026
I was very happy with the support in selecting my new car and choosing of my spec as well as updates on my build which was very helpful. Also I was able to make amendments and was fully supported during the process. Charles was amazing.
31 March 2026
Great customer service!
30 March 2026
I met one of the top salesman Mr Joe Garber there, he made the whole process so smooth and efficient for us. He made my entire experience excellent.
30 March 2026
Fantastic work from Atheer Khafaji, who worked very hard to get my new lovely car as well as smooth transition of trade in. Berry BMW Chiswick is friendly environment and welcomes customers with respect and friendliness.
29 March 2026
Car purchase was successful and achieved without stress.
29 March 2026
I felt with Zacharie bayne I was in good hands throughput the process.
28 March 2026
Happy with the service, sales rep and process.
25 March 2026
Well organised, well presented.
24 March 2026
Peter Fraser delivered a first-class experience from start to finish. Friendly, knowledgeable, and genuinely attentive, he made everything effortless. The personalised handover and reveal were a brilliant touch. Easily the best BMW service I've had.
24 March 2026
Eni the sales rep that dealt with me is very professional in all his dealings and communications with me and always ready to go over and above standard procedures to satisfy his client.
24 March 2026
Very professional member of staff, Adrian Grama, with right balance of support and persuasion, and patience
24 March 2026
Chris was OUTSTANDING
24 March 2026
Joe Awada deserves a special mention, he was great from start to finish, including dealing sensitively with my medical emergency. He was let down a little by the final delivery process but everything was resolved promptly.
24 March 2026
Joe Awada he was very kind customer service he help us very kindly to purchase us our car and help us with everything we want to know iam very thankful to him thanks once again for him , I hope he get more & more customer to help them like me thanks
23 March 2026
Atheer was extremely helpful throughout the whole process
23 March 2026
Excellent service
23 March 2026
Peter Fraser in sales really gives me exceptional service. Look after me very well.
10 March 2026
Very satisfied. Adrian was incredibly helpful and insightful and made the experience extremely easy and enjoyable. Thanks again
09 March 2026
Very helpful and friendly salesman. Joe Awada was excellent.
07 March 2026
Chris McGinley was knowledgeable and acted more as an advisor than a salesperson, helping us make better informed decisions on the car we eventually bought.
04 March 2026
From the moment we walked in Reception knew who we were and who we were meeting.
03 March 2026
Peter was amazing! He was so lovely and made the whole experience great!
03 March 2026
The experience was great. Peter Fraser was so helpful throughout the process, kept in touch regularly and ensured a smooth and easy process.
02 March 2026
Joe Awada & Mohammed were excellent. They were informative, helpful and super efficient! Joe was amazing to deal with in the purchase of my new vehicle. Thank you!
01 March 2026
It couldn't have been easier to buy a new car and Peter Fraser was so helpful, friendly and understanding
27 February 2026
Good
26 February 2026
Exceptional customer support, services and good relationship.
23 February 2026
Garth provided a fantastic experience from start to finish.
21 February 2026
Great welcome, accurate advices...regular follow up
20 February 2026
Joe Awada and Melissa Harness were unfailingly helpful and professional. Joe was exceptional in his search to get us a car that we would be happy with. Melissa gives full confidence in the finance and insurance products.
17 February 2026
Eni was great and very helpful
16 February 2026
Communication was excellent throughout every question I had was answered quickly and honestly. The whole buying experience was smooth, transparent, and actually enjoyable, which is rare when buying a car, thanks to Gareth
29 April 2026
Great customer service as always, absolutely no complaints from me.
29 April 2026
The staff were helpful, accommodating and delivered a brilliant outcome for us in difficult circumstances. Really pleased
28 April 2026
Used their services to perform a recall on the airbag. Reception was a bit convoluted in the morning with many drop-offs happening at the same time. Other that that, very good service, no fees charged, car returned washed and vacuumed. 5 stars.
28 April 2026
Great service as always
27 April 2026
After the repair, the exhaust valve actuators are no longer synchronized correctly. While both actuators work, only one exhaust releases smoke when the engine is running, while the other stays closed with no smoke coming through.
26 April 2026
Not finished early ..
24 April 2026
The work that was carried out was done to an exceptional standard and the repairs have made the car look new again. However, communication was poor. I did not receive any calls, text or updates and had to phone myself to find out what was going on
23 April 2026
Whilst George went the extra mile in the end which was the only redeeming factor this was the most disappointing experience of my life. In summary key points of what went wrong. Expected to drop car in AM and get it back PM. It took 3 weeks 4 trips
22 April 2026
No - my car was returned with a fault post the recall that was not there when dropped off.
22 April 2026
Probably the best BMW franchise with good service advisers and technicians.
20 April 2026
Vehicle serviced and need to make another appointment to deal with satnav software problem identified. Four stars for that. One star deducted because as I drove the car home from Berrys a warning light came on about low pressure in the tyres.
19 April 2026
When collecting the car was made to wait longer than it was necessary.
19 April 2026
Great customer service
18 April 2026
Y
15 April 2026
Wes is a very good service advisor, I'm very happy with the service I received from Berry Chiswick.
15 April 2026
First class before and after service
15 April 2026
Prompt service and friendly team. Service about should be.
15 April 2026
Service was done as expected.
14 April 2026
George made the whole experience hassle free
13 April 2026
My user experience in the centre was excellent due to staff assistance and efficient response of servicing.
12 April 2026
The replacement part required for my vehicle was not available world wide and i could not get my vehicke back, not only i was offered a rental vehicle which i did not expect but anothe BMW. Very pleased with the service offerred.
09 April 2026
Excellent service from staff concerned in terms of quality and punctuality.
05 April 2026
Recall was for one seatbelt I don't know why it took so long
04 April 2026
I needed Berry BMW to conduct a MOT retest as my car failed a few days ago due to 2 tyres that had sustained damage caused most probably by pot holes. I had the tyres replaced and turned up for the retest without a prior appointment on a Saturday
04 April 2026
Very professional and supportive service
04 April 2026
I was there for a recall which was FOC. My only criticism is that my dash cam was left unplugged by the technician
04 April 2026
all good
04 April 2026
It would have been 5 stars if I'd known that your service centre had moved from Shield Drive. You could mention this in the automated texts/emails you send prior to the service.
01 April 2026
Great experience
31 March 2026
Excellent service and communication
30 March 2026
The communications of the problems was good. Two visits were necessary because the first technical analysis proved insufficient.
29 March 2026
Everything worked. Other times we've been to berry there have been issues with parking. This new site has more parking
29 March 2026
All great except one issue that wasn't resolved
28 March 2026
Excellent service and the entire staff were very friendly.
28 March 2026
A smooth trouble free process.
28 March 2026
I arranged a service at the same time as some Premia insurance alloy wheel and paintwork repairs. The alloy wheelws were not done
26 March 2026
Wes- service advisor/manager was so accommodating and helpful to get me back on the road to Cornwall, as well as your technicians. Wes is exemplary and a credit to your company. Thank you.
26 March 2026
everything I asked for and more (including MOT)
25 March 2026
Good service from Wes at berry Incredibly friendly and Good customer experience
25 March 2026
The Customer Service was perfect
25 March 2026
Good service and clear communication
25 March 2026
Excellent work
25 March 2026
Due to the nature of my business I can't predict on when I hit the service intervals. Berry's always fit me in within a few days of me calling them. Wes the service advisor is brilliant
25 March 2026
Overall very happy with the service but surprised no one asked straight away if I wanted the ad blu topping up when they noticed it needed doing. They mentioned it when advising the car was ready to collect. Since I wanted it doing I then had to wait
24 March 2026
George Schwarz did a great job.
24 March 2026
Whoever moved the car decided to pull the leg rest out which I'm not understanding why, they said they would clean the car but my car seemed cleaner before i even took it there to be honest.
23 March 2026
Friendly staff, quick turnaround
23 March 2026
The service from start to finish was very professional
23 March 2026
Good and helpful service advisor, Derek.
21 March 2026
I took my BMW X2 for MOT and i was so please of lovely clean condition i got my car back So i will now book for my car to be serviced with the attention of: Jessi Pitomina ??
21 March 2026
George was very professional. He went out of his way to help me.
20 March 2026
Absolutely, Amazing Service by Derek Rose , Clear detailed communication was provided, Excellent Customer services. Smooth MOT process, very helpful. As a customer we are very pleased with our purchase at the Berry Chiswick. Thank you.
19 March 2026
George was very good. He went out of his way to make it a pleasant experience.
17 March 2026
This was absolutely brilliant experience, manager did extra mile to make us happy across all the way, including shorter waiting period, explaining all details about work, etc.
17 March 2026
The lady who serve me is very nice.
17 March 2026
George listened to the problem and dealt with it .
16 March 2026
No issues my car was booked in to fix internal lighting and was nicely cleaned when picked up.
16 March 2026
Everything was done on time and in a very professional Mannering
16 March 2026
A very satisfied very professional employees very polite
16 March 2026
Always happy when my car sails through her MOT!
15 March 2026
Happy with regular updates however suggesting that I collect car when it has broken down was galling. Dealer followed up on day one and I asked for empty food containers to be removed which were not done and also car eventually returned not cleaned
15 March 2026
.
14 March 2026
George was brilliant and always is. He name arrangements to get the car in immediately understanding the difficulties the fault on the car was causing me. He quickly also realised car was due a service and had this completed in record time.
14 March 2026
Great facility
13 March 2026
They met my expectations
13 March 2026
Quick efficient service
13 March 2026
Was provided with 1:1 prompt support throughout, updated regularly and my BMW rep assisted with a genuinely warm, helpful and respectful manner, making my experience extremely pleasant. Coffee was also good and waiting area comfortable.
12 March 2026
Very helpful staff assisting through out the process of registration, sending updates, facilitating decision for critical / less critical items to be fixed and final delivery of the vehicle.
12 March 2026
works carried out in a timely manner and good communication
11 March 2026
Very good customer service. The car was repaired quickly. Wellesley Watson was very helpful. He kept me informed throughout the entire car repair process. Thank you. Bohdan Oskorip
11 March 2026
George Schwartz was extremely helpful
11 March 2026
The customer service was excellent from start to finish
11 March 2026
Easy drop off and pick up
10 March 2026
I was happy how everything got dealt with. It was well organised and prompt. The information was given clearly and explained well. They did work around my schedule which I was pleased with.
10 March 2026
The work on brake service was done well. However the tyre change and MoT did not go through as the tyre shop person was not available. The communication was very good though as it helped me pick up my car earlier than expected
09 March 2026
Very polite and professional service.
09 March 2026
Good communications and pleased with the work done. The advisor (George Schwartz) was excellent.
09 March 2026
I did book early morning slot with waiting time because I live in SW1 and that was most convenient for me. The service was great and Derek was amazing, He helped me all through the process from check-in to check-out. No stress at all.
07 March 2026
Jessi was brilliant - kept me updated and went out of her way to help.
07 March 2026
Everything carried out as expected. Courteous staff. Pleasant waiting area with coffee and biscuits which helps the time go by........
07 March 2026
Excellent service from Derek
06 March 2026
Car was delayed in being ready due to a technician error when fitting parts.
06 March 2026
George has been communicative during the entire process
06 March 2026
Guy that served me was excellent.
04 March 2026
The full staff was supportive throughout the whole scheduling and service process. The centre was flexible to adjust the dates, however it wasn't possible to keep the vehicle parked in the facility to allow me to minimize the trip to the centre
04 March 2026
I'm happy with the service advisor incredibly helpful very nice chap clearly loves his job. Less satisfied with the service technicians I specifically pointed out that I had just had an alert pop-up related to tyres, they did nothing to resolve it.
04 March 2026
The cost was double of what was discussed over the phone
04 March 2026
Great overall service from start to finish. George I believe who looked after me was very polite and thorough. Thank you
02 March 2026
Very professional
01 March 2026
The reception staff were really helpful and the engineer doing the service answered all questions
01 March 2026
Very prompt & comprehensive service.
01 March 2026
BMW teams very efficient , professional and friendly!!
01 March 2026
Staff were very helpful and polite
01 March 2026
I was really disappointed when I sat in my car and discovered that it was not washed from inside. I selected the complementary wash however it was only washed from outside.
28 February 2026
During a service an issue was supposed to be investigated, the car was given back stating the warning lights had been removed and the issue had been investigated. The problem arose the next day. Why was is not picked up by BMW technicians
26 February 2026
The service experience from start to finish was great
26 February 2026
I am completely Satisfied because George and his team demonstrated exceptional diagnostic skill. They took the time to thoroughly investigate the source of the issue and resolved professionally and efficiently.
26 February 2026
Very helpful staff
25 February 2026
Explain every step of what are they going to do
25 February 2026
Very, Derek was extremely helpful
25 February 2026
The process was seamless.
25 February 2026
Service is abit slow.
24 February 2026
Wellesley Watson went above and beyond to ensure that I was kept up to date and the work was carried out as quick as possible. I have had a bmw for 7 years and have never experience such professionalism
24 February 2026
Very friendly and helpful staff.
24 February 2026
The customer service and communication from Jesse Pitomina was great
24 February 2026
I booked a waiting engine oil service and was told that this would be 90mins. I was advised on the day that it is 2-3hrs, thankfully all done in 2hrs. I was well looked after by Derek Rose-very professional. Car wash & internal cleaning was poor.
23 February 2026
All good
23 February 2026
The pickup scheduling is very stressful. No courtesy car and I wasn't told my car was ready until only 30 minutes remained until last pickup.. I had to rush from central London. I recommend having a better system for pickups and a courtesy car.
22 February 2026
Efficient service.
21 February 2026
Front Desk & Wesley were helpful and polite. BMW contacted me far too many times to try and upsell a bigger service. I had to return the car to the garage immediately after driving out because the
21 February 2026
It was a free airbag recall, done in a day and I got a free car clean too!
20 February 2026
Problems appear to be cured, still working ok. George very helpful.
19 February 2026
Sterling customer service by derek rose
19 February 2026
Didn't reset my brake fluid light Didn't replace my dipped light when it was showing just had to change bulb Didn't reset my sos failure, showed it to a garage and they said it just needs upgrading, they tried to charge £150 just to look into it.
18 February 2026
Perfect service
18 February 2026
Was seen promptly and kept updated all the times.
17 February 2026
Efficient
16 February 2026
Unlike Mercedes and Ford we did not get a video of the car check while it was on the ramp they walk under and video the disk brakes and tyres being measured and view the linkage check and explain any problems its very reassuring.
15 February 2026
I was not attended to early as I stood outside in the cold for a long time before recovery came. I was not parked in a good place as well.
15 February 2026
Wes was excellent and communicated very well. Smooth drop and pickup
15 February 2026
Friendly and polite reception and the liaison member of staff, Jessie, kept me fully informed about progress on the job. The initial diagnosis, which turned out to be correct, was followed up by further testing which I found most reassuring.
14 February 2026
The problem was not fixed and there was damage to the car's paintwork and scratches across the board. They have also left their mesauring tape, food packaging and other tools inside the car! This is worst experience ive had
14 February 2026
Basically, I had no problem with the service apart from what I was told about the emergency call system this is a common fault and I was told you would have to do it diagnostic on the car at a cost of over £100 for something that your mechanics know
13 February 2026
Customer service and communication was great but there was a problem with the brake caliper caused at the centre which took 3 days to resolve.
12 February 2026
I've only deducted one star because you could not do the recall even though I had booked it in for the starter motor to be replaced. You had not received the motors. But you did tell me that in advance.
12 February 2026
Really good service
11 February 2026
George was very helpful in sorting an ongoing issue
11 February 2026
No problems with booking and the work done.
11 February 2026
Polite , on time, on budget
10 February 2026
Excellent service.
10 February 2026
Jessie Pitomina was absolutely on the case throughout, very helpful and polite. She gets 10 out of 10..!
10 February 2026
They helped out and was upfront about the smashed glass how they can not clean 100% but will do there best. This response is better than I'll do it all, so I'm pleased and they done a great job.
10 February 2026
Happy with service provided
08 February 2026
Quick and easy to book - good service all round
08 February 2026
Very satisfied, all issues were fixed.
FIND Berry Chiswick BMW
Address
- 10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
29 April 2026
Eni was very helpful and guided us well through the whole process