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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
314 ratings and 198 comments received in the last 90 days.
01 September 2026
Rafi was amazing
29 August 2026
Everything went smoothly and one very small issue was resolved immediately, so all in all a very good experience
28 August 2026
We bought the car from BMW berry's branch (Brentford), all the staff was really helpful especially Eni who sold us this car. From beginning till the day I collect my car, he was so cooperative, professional and patient with us. Thank you Eni and BMW.
20 August 2026
Rafi was absolutely fantastic! He was very professional, friendly, and genuinely helpful throughout the whole process. He gave me a lot of useful information about the car, answered all my questions, and made everything so easy and straightforward.
13 August 2026
I came in as a walk in - while doing a round of test drives and I was looked after really well from the start.
11 August 2026
Eni and Marc were excellent throughout the purchase process - very responsive, quick to help and always helpful. He made the whole experience smooth and straightforward. Many thanks to Eni for the great service.
11 August 2026
Adrian and Mo was great helping and assisting with the whole process great customer service, very friendly, understanding and accommodating.
04 August 2026
Rafi is great! Process is heavy though and he could do with some help, he's busy in a good way!
31 July 2026
Team was really welcoming and helpful in deciding the option
28 July 2026
Order arrived ahead of time - so very happy to have my car earlier.
17 July 2026
Everything went as promised and expected. Only downside was the appalling part exchange value offered for my car, £3500 below what I have received via CarWow
16 July 2026
From initial meeting Eni listened carefully to my requirement and came up with great solutions.
12 July 2026
Eni and Marc were very helpful and responsive to my queries.
09 July 2026
I had a fantastic 5-star experience at BMW Chiswick. The center was spotless, and Peter and Marc were incredibly professional, welcoming, and helpful throughout the purchase and delivery. The centre was very well presented and calming.
06 July 2026
Very easy dealing with Berry BMW. Chris Haran there was very helpful.
02 July 2026
Chris was amazingly helpful and very kind throughout the whole process, making sure everything was done efficiently and correct.
02 July 2026
Friendly service, good test drive and listened to our needs
02 July 2026
Very friendly and helpful staff
30 June 2026
Peter and Melissa did everything they said they would.
30 June 2026
We had a fantastic experience buying our car - Chis Haran was patient, helpful and never pushy, answering every question thoroughly and supporting us through every step of the process.
28 June 2026
Good service. They kept in touch with me and got the car quickly
28 June 2026
Staff kept us informed Ash and Marc were great
25 June 2026
Zach was brilliant - listening to what we needed as a family and what our budget was. He was excellent at communicating and helped make the process very smooth
18 June 2026
Amazing customer service Peter Fraser was a very polite helpful representative he answered all my queries patiently and was always quick to respond to all my emails and phone calls it was great to buy my car from him!
18 June 2026
Both the Sales guy (Eni) and Finance guy (Marc) were excellent. They were professional, courteous, had a sense of humour, responsive and generally a pleasure to deal with. However, my initial experience with Zacharie Bayne was totally unacceptable
12 June 2026
Great service by everyone involved and Peter in particular was really helpful and efficient. He listened to what we wanted and ensured every requirement was met. a flawless service
03 September 2026
Very satisfied with service and MOT, and the excellent communication with George
02 September 2026
Great service and very attentive staff
02 September 2026
One of the main problems regarding the tail gate sensor not working has not been rectified. This issue has been creeping up since I bought the car.
02 September 2026
Pre recall information was welcoming in terms of booking an appointment to the chosen venue. The day of the service check was easy,as there was an attendant to guide me through the process of registration etc. The keys were put in a safe box.
02 September 2026
The service advisor (Manu) was excellent, the turnaround was good. Comms excellent. I wasn't wholly pleased with the team who washed the car. Inside wasn't vacuumed and the outside was more water than soap ..
01 September 2026
Was easy to book, express options was available and care came back with complementary clean. All good.
31 August 2026
Efficient service, good communication
31 August 2026
Communication before was truly awful. Impossible to speak to a human being and incredibly frustrating. Car service was good, On arrival to collect the car I was left for too long with nobody talking to me. When they did, the person was very helpful
31 August 2026
Great customer service reliable friendly and happy to help you with any problems and treat you with the most amount of respect makes you glad you bought a BMW ?? service with a smile
31 August 2026
There were issues to discuss I had arrived at the time I said I would I.e at around 4:30. All o needed to do was pay and take my car. Neelu did not even have the courtesy to come and say that it would take time. And made me wait for 1 hr
31 August 2026
Pleasant staff, quick service easy to arrange
30 August 2026
I asked for the team to look at/fix the front number plate that seemed to be loose, and nothing was done.
29 August 2026
George Schwartz was super helpful
28 August 2026
Easy book-in, easy check -in, car was available quite quickly
27 August 2026
keys locked in the key safe, couldn't collect. I was given a car. I asked to be left a msg when issue resolved. Missed call on drive home - no msg. BMW called 8.50 next day, was at work. Wanted to collect before work, had to rearrange to go later.
26 August 2026
Service itself was good. Request quote for repairing alloys and front bumper - not recieved. Courtesy clean very poor boot and rear not hovered car still dirty
25 August 2026
It was amazing service and customer service also the vibes of the branch I can't feel myself is boring, I want to give a big thanks to staff who done the service to my car I can't remember his name he's tall guy was so helpful, and polite.
25 August 2026
Easy, friendly and professional service
25 August 2026
After booking the appointment everything went smoothly and quickly. I was kept informed via email regarding confirmation, checkin and the completion of the work.
25 August 2026
Very professional
25 August 2026
All about the people David Fellowes is the sole reason me and my wife stay loyal to BMW Brentford The lady in reception with the glasses is also an asset to your business, always welcoming
25 August 2026
Great job. Nice friendly staff.
24 August 2026
Customer service is not at all good. It took me over 30 minutes simply to book my car in for a service. Somewhat rude initial agent and then the confirmation that I received was of a completely different vehicle. Much better training needed.
24 August 2026
The systems were down i had to wait over a hour to pay and get my car back a massive delay by BMW which should not be happening
24 August 2026
I was satisfied
23 August 2026
Reason for the visit was a recall on a faulty part of the car. It took forever for you to get the replacement part. This is stressful when you think you are driving a dangerous car and have advice like don't park in front of your house! I have to par
21 August 2026
Polite and professional people
20 August 2026
Amazing service start to finish
20 August 2026
Original quote after diagnosis, 4 days of work, cost at 1895 Pounds. The issue could not be fixed in 4 days and had to bring in the car the following week for extra work. Final cost was at 3538 Pounds, almost double the orignal quote.
20 August 2026
Good
19 August 2026
I took car in for MOT which it passed I also approved an oil service. I queried the cost when i saw it was twice expected and the fact the car would not be ready until the Monday. The engineer said the system was wrong.
18 August 2026
V good service.
18 August 2026
Clear instructions and feedback on what needed to be done on the car. And was able to get me a small discount.
17 August 2026
The staff were very professional. Manu in particular, kept me updated on progress and costs.
17 August 2026
In its entirety, it was a pleasurable experience. Staff and service were highly professional and looked after us and our car. Our car was treated to a clean and polish before collection and came out gleaming! Thank you so much everyone.
17 August 2026
Easy to book and car returned in good time.
16 August 2026
Very helpful and completely stress free
16 August 2026
I am very happy with your customer services specially I want to give five stars to Mr George Schwartz who repair my BMW
14 August 2026
George was very helpful and cooperative while fixing my sunroof.
13 August 2026
Done on the day
12 August 2026
Excellent communication and very friendly.
12 August 2026
It was so easy. A while you wait service. Pleasantly greeted fast out the door to walk the dog and returned when called. Quickly picked up the car.
12 August 2026
Everything was perfect customer service very good and very informative and waiting time was acceptable thank you
12 August 2026
very good advice from Georges.
12 August 2026
Professional service friendly
11 August 2026
Good and knowledgeable and courteous staff.
11 August 2026
Great service from Berry's went above and beyond, thanks especially to the valeting team for cleaning my filty car and allowing me to collect it late.
10 August 2026
The issues we had were not dealt with sadly. The person we saw called George very nice but clearly did not understand the car technology We have since had friend to deal with our queries which are now resolved
09 August 2026
I had to call 10 times to confirm if my car was ready to pick up. I was hanged on repeatedly.
09 August 2026
Due to a misdiagnosis of a cabin water leak, three consecutive visits to rectify the problem and car off the road for 8 days for the last visit, I am unable to give 5 stars on this occasion. I will however commend George Schwartz for customer support
09 August 2026
Everything was handled quite efficiently. The service was also completed in time. Very impressed.
09 August 2026
see next
09 August 2026
I think I have received an excellent customer service and a great technical service for my car.
07 August 2026
The staff were very friendly and helpful and explained what they had to do to solve the problem
07 August 2026
I got very late appointment I requested home pick and drop vehicle delivery it's not available. No courtesy car was available to go home . I was stuck couple of hours in BMW. Very disappointed
06 August 2026
I like the service I like the gentleman he always does a good job we are really happy he does really good thank you
05 August 2026
Great service
04 August 2026
Wes and the team went out of their way to welcome me and get my car sorted swiftly.
04 August 2026
Quick and kept me updated throughout
04 August 2026
I am only giving 5 star because of the Parts manager (DARREN MATTHEWS) who was amazing, he went out of his way to help me and my husband, when it was not even his issue to resolve. And secondly Tristan helped resolve the issue efficiently.
04 August 2026
My car has been at Berry Chiswick since Tuesday July 28. Today August the 4th I called to get an update which I was promised would have received it by end of day. And still nothing.
03 August 2026
Everything was as I expected
03 August 2026
Excellent customer service
03 August 2026
Friendly and efficient
02 August 2026
I've experienced a very bad and unprofessional customer service at BMW Berry Chiswick.
02 August 2026
Boot wasn't cleaned. No feedback for our request to investigate an issue of changing gear from drive to parking while stopping without doing anythig. Also no explanation about recall.
01 August 2026
Very good service even the Service Agent really great service, follow up after the service, even always a reminder before the booking is really great service.
31 July 2026
Wes my service agent couldn't of been more helpful
31 July 2026
Service completed as per agreement
30 July 2026
Check in process good. Progress update good. Handover was average. Still awaiting qutoe from you regarding bodywork. Not given on day of handover. No reply to subsequnt email, or phone call. No problem, but why do you offer this option.
30 July 2026
We were going on holiday a few days after and after speaking to Jessi she managed to get our car in quickly and sorted out which was amazing. I wish everyone was like her.
30 July 2026
The service was done professionally and we want to say a big thank you!
29 July 2026
Despite numerous last minute cancellations over 2 years, for an air bag recall, Berry Chiswick pulled out all the stops and arranged for the recall to be completed within 24 hours. Coupled with a cleaned car & consistent updates, an excellent service
29 July 2026
Jess was extremely competent, very polite and very knowledgeable, a delight to deal with. A ray of sunshine.
28 July 2026
The greeting I got when I arrived was great from reception staff. And service advisor was good also and kept me updated during the service and service and valet was done in good time.
28 July 2026
Checked in on line the day before my repair was due. When I arrived the staff could not find my car listed. I was asked for my confirmation. Not filled with confidence. I waited 20 minutes to be fully checked in. What is the point of pre check-in?
28 July 2026
Good communications from service admin staff but small item of agreed FOC work still not carried out
27 July 2026
Excellent service
27 July 2026
The service advisor is not educated
26 July 2026
The whole process was seamless from start to finish.
24 July 2026
The service that's provided it's not worth the money and I think we are getting robbed by BMW
24 July 2026
As I am very pleased with the way Waze handled and updated me on an Airconditioning problem I had with my vehicle.
23 July 2026
Excellent service. The staff were polite, professional, and completed the work on time. I'm very satisfied.
22 July 2026
Amazing
22 July 2026
I had constant updates ftom the service team.
22 July 2026
Careless service. First time I serviced the car around March April 2026, they forgot to reset the service indicator. Didn't return my calls. Did aircon service, and they didn't go a great job
21 July 2026
Courteous and friendly front desk reception Service carried out professionally and car returned washed which is the highlight Very happy so far
20 July 2026
Really great service from Jessi Pitomina who was prompt with updates and when a problem came up after the service was all over it on finding a solution.
20 July 2026
The garage did what they said they were going to do. additional work meant that it was in the garage for an extra day. It was quite expensive for what was done and we did have to wait 30 mins before someone other than the reception came to us.
20 July 2026
Fantastic ongoing communication. Incredibly helpful staff. Smooth efficient and professional. Thank you
20 July 2026
I was booked for a 2 hr waiting brake fluid service. After 2 hrs I asked how much longer. Told the service takes 2.75 hrs. I complained. George S supposedly in charge of service v confrontational
20 July 2026
Very nice and good service
20 July 2026
No problems
19 July 2026
All good. Excellent communication and efficiency. Thoroughly informed of progress and outcome.
18 July 2026
I was greeted and helped as soon as I arrived.
17 July 2026
Just wanted to say a massive thank you to George for looking after not only me but with my wife's mini the week before 10/10 service thank you George would fully recommend
16 July 2026
Good all round job
15 July 2026
Good service. This time video recording is missed hope you guys can do next time
15 July 2026
I waited at the dealership while service was complete, really calm environment where i was able to complete my work and have a coffee whilst they worked on my car. Professional environment
14 July 2026
Car is now showing warning lights sensor issues I'll get an independent to fix it and I'm expecting about £1,500 including labour I'll send BMW the invoice which no doubt will end up in small claims court. 2 phone calls and no reply. Useless
14 July 2026
At every stage staff were very welcoming and helpful. The car was ready to colllect on time. I appreciated the video of the vehicle health inspection.
13 July 2026
It was not clear from very beginning of what would be done. It was cleared by lady who has answered my questions.
13 July 2026
Job completed on time
13 July 2026
Excellent customer service, very quick service
13 July 2026
Prompt, efficient, friendlyservice
12 July 2026
George the technician was very helpful, polite and friendly. He explained everything clearly and to the point. He was prompt and helped me understand all aspects of the service and the condition of the car.
12 July 2026
I have emailed an official complaint
11 July 2026
Fantastic service
11 July 2026
I raised a complaint with all the detail. Still to hear back
10 July 2026
Generally did well went in for a mot in my opinion where a reasonable solution is available to save the customer money like running a compressor through a wiper to clean a filter I you can advise temp solution charge something small advise & applyL
10 July 2026
George was very welcoming and he explain everything to me.
09 July 2026
The service advisor Niloufar Dastbaz was very helpful and polite.
09 July 2026
Not sure why I have received this as sold my BMW a year ago
08 July 2026
I would like to express my sincere gratitude for the exceptional service I recently received. The technician was incredibly knowledgeable and efficiently for my serivce that I experiened. His professionalism and courteous demeanor 10/10
08 July 2026
I was satisfied with the center
08 July 2026
The customer service was impeccable and would like to thank Jessi for her constant updates and excellent communication
07 July 2026
very kind people and service was spot on
07 July 2026
Convenient central London location, friendly staff, quick and efficient service
07 July 2026
I had an urgent problem with the car and they fitted me in straightaway and fixed it. The staff were very helpful and supportive.
06 July 2026
Staff were very friendly, allowed me to pick up the car the following day and explained all the work that was carried out.
06 July 2026
No problems to relate
06 July 2026
George was extremely helpful, and kept me fully informed. Thanks George.
06 July 2026
Because I was very satisfied.
05 July 2026
Warm, professional
05 July 2026
The reception team was very helpful and efficient. The cleaning of the car and health check added a nice touch of care. The programming introduced the problem with the rear window and the hard top which prevented me from driving the convertible.
04 July 2026
Impeccable service and good value
04 July 2026
The service was excellent from start to finish. The staff were friendly, professional, and kept me informed throughout the process. The recall service was completed quickly within the same day, which was very convenient.
03 July 2026
I was not happy with the speed of the progress and how long my car was kept in the garage. I brought my car on Monday (my appointment) and they didn't even do any work on my car until Tuesday afternoon.
03 July 2026
Helpful efficient service
02 July 2026
Thanks to my past experiences with Berry Chiswick I have trust in your personnel & the quality of workmanship.
01 July 2026
My dash cam power cables were disconnected?????? If you do disconnect when services, why would not reconnect them, this breaches the terms of my insurance, and had I not noticed, could have been damaging if there was an RTA. Please advise me.
01 July 2026
The delay of spare parts caused a three week delay in having the car repaired. There was a 2 week wait last year. BMW logistics has deteriorated over the last couple of years.
01 July 2026
Excellent service , fast , efficient, easy booking system . Great service from George as always.
30 June 2026
I am satisfied by the service provided by George Schwarz, he is been clear, helpful and professional. Will definitely ask for him in case of any other issues with my car.
30 June 2026
Very quick drop off and collection. Smooth online check in. Friendly staff (I came there to collect my car with my baby and everyone was very sympathetic even if she was walking around quite a bit).
29 June 2026
Very helpful in me getting the service done in such a short amount of time.
29 June 2026
Bob very polite and helpful
28 June 2026
The entire team was very welcoming and Jessi was super nice and extremely helpful!
27 June 2026
The service was exemplary. I did a service as you wait and was given a spare office do do some work whilst I waited. Thank you.
26 June 2026
How the service adviser and other staff overcame a hiccup (unable to perform MOT on the day requiring a return visit)
26 June 2026
Festival I can say b m w has always been my favourite car for the lots of reasons which one of them is very popular and reliable regarding the safety
26 June 2026
Visit was for a recall. It was very efficient. Am holding back a star because the inspection video (which is very good) highlighted that the battery was due to be replaced, and I would have appreciated a quote for doing the work
23 June 2026
Slight delay in diagnostic feedback from BMW. " Sorry for delay my manager called a 3 hour meeting on me yesterday. afternoon"
23 June 2026
Great customer service made for seamless experience.
23 June 2026
I have been constantly updated on the progress of the job,
22 June 2026
Smooth dealing with me as a customer, efficiency and friendliness. The showroom and seating areas were spotless and very comfortable.
22 June 2026
Excellent customer service
22 June 2026
staffs are friendly and always try to help particularly George
22 June 2026
George was able to fit the car in at late notice and kept me informed on the issue and check in status of goodwill claim. It was unfortunate that BMW UK were not able to offer any goodwill towards the cost of repair.
21 June 2026
Excellent
21 June 2026
As always efficient and professional.
20 June 2026
Easy and they completed work on time and communication was good.
19 June 2026
Clearly explained of issues.
18 June 2026
Because I had a nightmare getting there on time to collect my car on a Friday evening and they stayed open until I got there!
18 June 2026
The service was very efficient and well organised. Friendly staff and expert engineer . The atmosphere was very pleasant when I was waiting
18 June 2026
Super easy entering. Liked being directed in car park and dropping keys off etc. just minus one as took about 30 mins to pick up keys.
17 June 2026
Well informed from start to finish, service video was a nice touch, explained the state of the car.
17 June 2026
Good experience, great new showroom and convenient service. I didn't get a call back during the day to inform me of progress and of the ability to collect my car, which is why I gave 4 instead of 5 stars.
16 June 2026
Friendly staff. Clean, appealing showroom with ample seating for customers.
16 June 2026
George Schwartz provided an excellent service keeping me updated through out.
16 June 2026
Very good service given and staff very friendly and helpful
15 June 2026
All very good
15 June 2026
Car was taken in on time, was consulted about the work that needed doing and was done on time as promised. Staff were polite, nice and friendly.
15 June 2026
All good no issues
14 June 2026
Communication, difficult when you cant get through to anyone on the phone. Better when we switched to email. Initial diagnosis was incorrect leading to and fro. All ok in the end.
14 June 2026
Unfortunately yet another series of issues from Berry Chiswick. I have been in contact with Paula Geraghty at Customer Service but it has gone quiet again.
10 June 2026
I opted for the free wash and vacuum and they never did this - so why have the option?
10 June 2026
Very kind and helpful stuff, as soon as I get there they helped me with everything I asked.
10 June 2026
Because I was rung very late in the day, I had to leave the car overnight, which wasn't ideal. An earlier call, to manage expectation, wd have been ideal
10 June 2026
Slight misunderstand about my timing. But the manager, I think his name is Paul. Managed to resolve this issue without any problem so credit where it's due. Over professional & friendly. ??
10 June 2026
very good service
FIND Berry Chiswick BMW
Address
- 10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:07:30 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
Address
- 10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0208 232 5700
Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow
02 September 2026
Chris is very thorough and had everything organised to make it a successful experience