OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
245 ratings and 124 comments received in the last 90 days.
01 July 2025
The hospitality provided by Peter Fraser was commendable
17 June 2025
Showroom facilities were great and salesman was excellent
16 June 2025
Peter has been great help
04 June 2025
Completely satisfied, Tony Lewis delivered a formidable service, was attentive, communication exceptional and made the experience of buying a high value purchase, a great one! Tony is an asset to BMW.
25 May 2025
Everything was perfect
20 May 2025
Highly recommend the service we recieved from start to finish. Always professional, friendly and happy to help. We have been with BMW Chiswick for over 15 years and would always come back due to the staff and service we recieve. 5*
19 May 2025
I was very satisfied with the whole experience. The team especially Joe Awada from sales was very professional, helpful, and made the process smooth from start to finish. Everything was well explained, and the car was delivered in perfect condition
14 May 2025
Amazing service.
13 May 2025
We are extremely pleased with our experience, and we believe Sebastian is a true asset to your team. Please pass on our gratitude to him for his excellent service. Thank you for maintaining such high standards of customer care.
09 July 2025
It was ok
08 July 2025
Good service
08 July 2025
See above
08 July 2025
Smooth service but had to call in a 4.30pm to get an update as no one had called me all day. I was asked to come in for 5.15pm but was an hour away and had to wait 30 minutes for an uber. Eventually, someone was able to stay for me to collect my car
08 July 2025
Fantastic service
08 July 2025
Excellent service, marked down one star as we were waiting for a call re ET to collection which never came. We chanced it and walked up. We were on a very tight window & if we hadn't set off and waited for a called we'd've been delayed by an hour.
08 July 2025
Not providing curtesy car immediately,even though telling them that i need replacement car to continue working as i make living from the car
08 July 2025
Everyone was polite, quick and attentive
08 July 2025
I prefer to do business directly with people rather than through apps. I was able to do this readily.
08 July 2025
Great customer service from everyone and especially from Goerge
05 July 2025
The process of the purchase was very efficient and the service provided was very efficient!