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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

228 ratings and 161 comments received in the last 90 days.

01 June 2026

Peter Fraser was brilliant and super helpful, very informative and helpful. Very pleased Thank you

01 June 2026

Friendly staff (Eni and Melissa) who knew their stuff . But pricing is not very transparent - happy with what we paid but we almost went elsewhere as was told on phone before I came in that would cost a lot more

01 June 2026

Good communication

31 May 2026

Excellent customer service from Adrian

29 May 2026

Great service and professionalism from Eni and Marc.

27 May 2026

Amazing

24 May 2026

I'd really like to recommend Enitan (Eni) Babajide, extremely helpful, extremely knowledgeable and an asset to Berry BMW.

22 May 2026

I was very happy and satisfied with my experience at the Centre. Eni and Marc was amazing, very friendly, and answered all my questions with a smile. I had a very good experience with them throughout the purchase and delivery of my new car.

19 May 2026

Representative was very helpful and so did everything out and dealt efficiently and fast. Got my car within one week which was great.

18 May 2026

I found the service at Berry Chiswick excellent. Mr Sarmad Sabri was kind courteous and professional and gave me confidence to proceed with the sale as it was my first time being the outright owner. Overall I found it a good experience.

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16 May 2026

Helpful staff

16 May 2026

Exemplary service. Class leading. Adrian Grama is a credit to Berry and BMW.

16 May 2026

Great

06 May 2026

My experience with the Centre during the purchase and delivery of my new car was excellent. Everything was smooth and professional. Gareth was friendly, positive, and clearly passionate about his work, making the whole process enjoyable.

29 April 2026

Eni was very helpful and guided us well through the whole process

26 April 2026

It was a very friendly, and straight forward process. I had never gotten a brand new car before and the experience was amazing!! Ash was great and dealt with all of my families questions and doubts really well and delivered me an amazing car.

22 April 2026

Enitan Babajide Motab Was amazing and helped me every step of the way. He has lived experience with children with Sen and he was very understanding which meant a lot not a lot of people are aware.

19 April 2026

Joe and Marc super responsive and very patient as I was often not responding!

18 April 2026

Very good experience

18 April 2026

Fantastic experience throughout. Couldn't be happier

12 April 2026

active engagement throughout process and ability to agree a deal that all parties happy with.

08 April 2026

Rafi always very helpful and found exact car I wanted.

07 April 2026

Samad was very helpful throughout the whole process

03 April 2026

"I truly appreciate all your help in making this car-buying experience smooth and stress-free And special thanks to mr Joie

02 April 2026

Eni and Mark were a great help and kept me informed at all times.

01 April 2026

I was very happy with the support in selecting my new car and choosing of my spec as well as updates on my build which was very helpful. Also I was able to make amendments and was fully supported during the process. Charles was amazing.

31 March 2026

Great customer service!

30 March 2026

I met one of the top salesman Mr Joe Garber there, he made the whole process so smooth and efficient for us. He made my entire experience excellent.

30 March 2026

Fantastic work from Atheer Khafaji, who worked very hard to get my new lovely car as well as smooth transition of trade in. Berry BMW Chiswick is friendly environment and welcomes customers with respect and friendliness.

29 March 2026

Car purchase was successful and achieved without stress.

29 March 2026

I felt with Zacharie bayne I was in good hands throughput the process.

28 March 2026

Happy with the service, sales rep and process.

25 March 2026

Well organised, well presented.

24 March 2026

Eni the sales rep that dealt with me is very professional in all his dealings and communications with me and always ready to go over and above standard procedures to satisfy his client.

24 March 2026

Joe Awada he was very kind customer service he help us very kindly to purchase us our car and help us with everything we want to know iam very thankful to him thanks once again for him , I hope he get more & more customer to help them like me thanks

24 March 2026

Peter Fraser delivered a first-class experience from start to finish. Friendly, knowledgeable, and genuinely attentive, he made everything effortless. The personalised handover and reveal were a brilliant touch. Easily the best BMW service I've had.

24 March 2026

Very professional member of staff, Adrian Grama, with right balance of support and persuasion, and patience

24 March 2026

Chris was OUTSTANDING

24 March 2026

Joe Awada deserves a special mention, he was great from start to finish, including dealing sensitively with my medical emergency. He was let down a little by the final delivery process but everything was resolved promptly.

23 March 2026

Atheer was extremely helpful throughout the whole process

23 March 2026

Excellent service

23 March 2026

Peter Fraser in sales really gives me exceptional service. Look after me very well.

06 June 2026

Everyone was really helpful and professional

06 June 2026

Staff were great and attentive especially reception staff 10/10 from me

06 June 2026

Great service all round. George was very helpful

05 June 2026

They forgot to book my appointment and send me home

05 June 2026

Good communication

04 June 2026

Terrible - 4 days for an MOT and one tyre change and NO communication

04 June 2026

Prompt, courteous service, and kept informed throughout.

04 June 2026

I had a diagnostic carried out on my car costing £450. I was then asked to approve repair work for £4,325.22. However, I did not receive any supporting diagnostic report, despite requesting one, to understand the need of such big repair.

04 June 2026

Advisor was customer friendly.

04 June 2026

Good experience. Though took a whole day for few activities to service. I was expecting around 3 hour from delivery.

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04 June 2026

George Schwartz was fantastic & deserves five stars. Unfortunately, the same cannot be said for the actual car service. More details below.

03 June 2026

I was looked after by Wellesley, who was great! Thank you.

03 June 2026

Drop the keys in a box, dont talk to anybody. No customer relations. Could have used the opportunity to check if any service needed / faults etc. and offer fixes. Could have enquired about car replacement. But did the basic well.

02 June 2026

I called in the morning to figure out what I would do about my lost car keys and everyone on the phone was very helpful. When I visited the center, the person who helped me out went above and beyond to complete my work on the same day.

02 June 2026

The new layout made it easy to work while I waited, plus the staff were friendly and helpful right from the greeter in the car park.

02 June 2026

I dropped my car off for a MOT before 9am and was not contacted regarding the MOT and when the car was due to be ready. I called the service desk on 10 seperate occasions and the telephone just rang out, noone answered.

31 May 2026

Friendly,strong understanding customers.

31 May 2026

The customer care component at Berry BMW has decreases considerably over the lasy year to where it is practically non existant. It used to be one thing which differentiated BMW service from less premium brands and we paid extra for what?

29 May 2026

Kept me informed, often trying several times to get hold of me on phone, leaving messages etc. Very clear in terms of managing the process - needed new tyres but not available immediately but I was given options eg leave car, or pick up and return

28 May 2026

Service and Parts were fine but slighly disappointed at the time needed to get a spare key which is still outstanding.

27 May 2026

I have already given feedback via email, as I still have no idea what work was actually completed during the recall as I received no paperwork at all and was simply just handed the keys back

27 May 2026

Told I would be charged £195 for an investigation for a broken boot opening button, then told after I argued that it was obvious what the problem was that no investigation needed, then seeing that £250 for investigation had been added to my bill

27 May 2026

I wasn't told that the service centre had moved across the road. Also, in addition to break service I was booked for a recall only to be told that the spare part wasn't available. Nobody has informed me since about the possible availability

27 May 2026

Exquisite finishing, excellent customer relations and friendly environment.

27 May 2026

Excellent service provided by Berry Chiswick service center, kept me updated at all times, my car was cleaned before collection, A big thank you to George Schwartz for handling my repairs

27 May 2026

I wasn't taking care of well at all.

27 May 2026

George really looked after me and got the job done quickly

27 May 2026

Helpful, efficient and great service.

27 May 2026

Problem was resolved

27 May 2026

Job completed to high standard, and promptly informed on vehicle availability

24 May 2026

Appointment was a Safety Recall. Staff were welcoming and helpful. It was my first visit to the new premises. It was not clear where the main entrance was.

20 May 2026

There was a very helpful gentleman in the forecourt who handed back my car and he was extremely kind and offered advice about my car etc.

18 May 2026

Overall good. Car not cleaned, hence 1 star gone

18 May 2026

I was very well looked after by Jesi who explained my questions relating to my service.

17 May 2026

Very pleased, and all went very smoothly.

17 May 2026

Ready to book. Thorough and reasonable cost

16 May 2026

Removing one star as I never heard back from Andy (I think) about my smart repair claims. Otherwise I appreciated the welcome at the garage, the waiting area is very nice and my issue with my phone charger was very well investigated and followed up

15 May 2026

Jessi was super helpful and The service manager went above and beyond to help us out with a car that was not charging.

15 May 2026

Couldn't even fit a simple reverse light bulb so failed my MOT and cost me to go elsewhere . terrible service

14 May 2026

250 character isn't very generous in trying to respond so I've sent a detailed email to the email received to complete this survey: BMW Survey

13 May 2026

Wasn't greeted appropriately, simply asked how I was paying for service, told it would take 90 mins, took 3 and half, asked that my wireless charging is checked as was not working, nothing checked, my car was damaged as a result too.

13 May 2026

Completed on time. Friendly and efficient service.

13 May 2026

I had a few issues with my car after purchase, but the sales and aftersales teams handled everything professionally and resolved the problems to a high standard. Thanks to Ash Bhamra, Gary, Paula, and Jessi for the excellent customer service

12 May 2026

Repair took 4 days instead of initially 1 planned. Had to wait on a Friday afternoon a 5.00pm for 40mn because the car was not ready and was not given any information during that time. I was expecting the car would have had inside cleaning.

11 May 2026

Nice guy George sorted everything

07 May 2026

Amazing service and courtesty. They fit me in last minute, made me feel very special.

07 May 2026

Receptionist was very welcoming. Keys was promptly collected. Engineer assisted with parking. Was called when car was almost ready to collect and was washed and vacuumed.

05 May 2026

Wellesley Watson was 5 stars and excellent. 1 star taken off as calling to book a service involved a Bot for 1 of my 2 bookings.There is a cohort of people that want to deal with people, we're in the minority no doubt, but please humans every time.

04 May 2026

Very welcoming staff

03 May 2026

Great service and great customer service My car was serviced well and given all the feedback throughout Washed well and the experience was comfortable

02 May 2026

Service carried out efficiently and timely and my car was presented back to me having been cleaned also

02 May 2026

Efficient and supportive from the service team

29 April 2026

The staff were helpful, accommodating and delivered a brilliant outcome for us in difficult circumstances. Really pleased

29 April 2026

Great customer service as always, absolutely no complaints from me.

28 April 2026

Great service as always

28 April 2026

Used their services to perform a recall on the airbag. Reception was a bit convoluted in the morning with many drop-offs happening at the same time. Other that that, very good service, no fees charged, car returned washed and vacuumed. 5 stars.

27 April 2026

After the repair, the exhaust valve actuators are no longer synchronized correctly. While both actuators work, only one exhaust releases smoke when the engine is running, while the other stays closed with no smoke coming through.

26 April 2026

Not finished early ..

24 April 2026

The work that was carried out was done to an exceptional standard and the repairs have made the car look new again. However, communication was poor. I did not receive any calls, text or updates and had to phone myself to find out what was going on

23 April 2026

Whilst George went the extra mile in the end which was the only redeeming factor this was the most disappointing experience of my life. In summary key points of what went wrong. Expected to drop car in AM and get it back PM. It took 3 weeks 4 trips

22 April 2026

Probably the best BMW franchise with good service advisers and technicians.

22 April 2026

No - my car was returned with a fault post the recall that was not there when dropped off.

20 April 2026

Vehicle serviced and need to make another appointment to deal with satnav software problem identified. Four stars for that. One star deducted because as I drove the car home from Berrys a warning light came on about low pressure in the tyres.

19 April 2026

When collecting the car was made to wait longer than it was necessary.

19 April 2026

Great customer service

18 April 2026

15 April 2026

Wes is a very good service advisor, I'm very happy with the service I received from Berry Chiswick.

15 April 2026

Prompt service and friendly team. Service about should be.

15 April 2026

First class before and after service

15 April 2026

Service was done as expected.

14 April 2026

George made the whole experience hassle free

13 April 2026

My user experience in the centre was excellent due to staff assistance and efficient response of servicing.

12 April 2026

The replacement part required for my vehicle was not available world wide and i could not get my vehicke back, not only i was offered a rental vehicle which i did not expect but anothe BMW. Very pleased with the service offerred.

09 April 2026

Excellent service from staff concerned in terms of quality and punctuality.

05 April 2026

Recall was for one seatbelt I don't know why it took so long

04 April 2026

I needed Berry BMW to conduct a MOT retest as my car failed a few days ago due to 2 tyres that had sustained damage caused most probably by pot holes. I had the tyres replaced and turned up for the retest without a prior appointment on a Saturday

04 April 2026

It would have been 5 stars if I'd known that your service centre had moved from Shield Drive. You could mention this in the automated texts/emails you send prior to the service.

04 April 2026

Very professional and supportive service

04 April 2026

I was there for a recall which was FOC. My only criticism is that my dash cam was left unplugged by the technician

04 April 2026

all good

01 April 2026

Great experience

31 March 2026

Excellent service and communication

30 March 2026

The communications of the problems was good. Two visits were necessary because the first technical analysis proved insufficient.

29 March 2026

Everything worked. Other times we've been to berry there have been issues with parking. This new site has more parking

29 March 2026

All great except one issue that wasn't resolved

28 March 2026

I arranged a service at the same time as some Premia insurance alloy wheel and paintwork repairs. The alloy wheelws were not done

28 March 2026

A smooth trouble free process.

28 March 2026

Excellent service and the entire staff were very friendly.

26 March 2026

Wes- service advisor/manager was so accommodating and helpful to get me back on the road to Cornwall, as well as your technicians. Wes is exemplary and a credit to your company. Thank you.

26 March 2026

everything I asked for and more (including MOT)

25 March 2026

The Customer Service was perfect

25 March 2026

Excellent work

25 March 2026

Good service and clear communication

25 March 2026

Overall very happy with the service but surprised no one asked straight away if I wanted the ad blu topping up when they noticed it needed doing. They mentioned it when advising the car was ready to collect. Since I wanted it doing I then had to wait

25 March 2026

Good service from Wes at berry Incredibly friendly and Good customer experience

25 March 2026

Due to the nature of my business I can't predict on when I hit the service intervals. Berry's always fit me in within a few days of me calling them. Wes the service advisor is brilliant

24 March 2026

Whoever moved the car decided to pull the leg rest out which I'm not understanding why, they said they would clean the car but my car seemed cleaner before i even took it there to be honest.

24 March 2026

George Schwarz did a great job.

23 March 2026

Friendly staff, quick turnaround

23 March 2026

Good and helpful service advisor, Derek.

23 March 2026

The service from start to finish was very professional

21 March 2026

George was very professional. He went out of his way to help me.

21 March 2026

I took my BMW X2 for MOT and i was so please of lovely clean condition i got my car back So i will now book for my car to be serviced with the attention of: Jessi Pitomina ??

20 March 2026

Absolutely, Amazing Service by Derek Rose , Clear detailed communication was provided, Excellent Customer services. Smooth MOT process, very helpful. As a customer we are very pleased with our purchase at the Berry Chiswick. Thank you.

19 March 2026

George was very good. He went out of his way to make it a pleasant experience.

17 March 2026

George listened to the problem and dealt with it .

17 March 2026

The lady who serve me is very nice.

17 March 2026

This was absolutely brilliant experience, manager did extra mile to make us happy across all the way, including shorter waiting period, explaining all details about work, etc.

16 March 2026

A very satisfied very professional employees very polite

16 March 2026

No issues my car was booked in to fix internal lighting and was nicely cleaned when picked up.

16 March 2026

Everything was done on time and in a very professional Mannering

16 March 2026

Always happy when my car sails through her MOT!

15 March 2026

Happy with regular updates however suggesting that I collect car when it has broken down was galling. Dealer followed up on day one and I asked for empty food containers to be removed which were not done and also car eventually returned not cleaned

14 March 2026

George was brilliant and always is. He name arrangements to get the car in immediately understanding the difficulties the fault on the car was causing me. He quickly also realised car was due a service and had this completed in record time.

14 March 2026

Great facility

13 March 2026

Was provided with 1:1 prompt support throughout, updated regularly and my BMW rep assisted with a genuinely warm, helpful and respectful manner, making my experience extremely pleasant. Coffee was also good and waiting area comfortable.

13 March 2026

They met my expectations

13 March 2026

Quick efficient service

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Berry Chiswick BMW

Address

10 - 11 Syon Gate, Great West Road, Brentford, Middlesex, TW8 9DD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0208 232 5700

Map

Areas served

Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map

Address

10-11 Syon Gate Way, Great West Road, Brentford, TW8 9DD

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

0208 232 5700

Map

Areas served

Chiswick as well as surrounding areas including Twickenham, Richmond, Brentford and Harrow

View map