OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
261 ratings and 129 comments received in the last 90 days.
03 April 2025
Peter Fraser and Terry President did a brilliant job keeping me informed all along the way.
02 April 2025
Mr Peter Fraser and Melissa have been very helpful and their customer service has been excellent. Peter used to update us on the process and progress by phone as well as by email
01 April 2025
Modestas was an excellent sales person, he listened carefully to our requirements and took us through the process from beginning to end. He was excellent in all respects. We hope he contacts us again in three years time for our next car!
01 April 2025
I thought the experience was first class, Modestas Sinkevicius was the sales team member we dealt with and nothing was too much trouble throughout the process.
31 March 2025
Daniel was amazing, very helpful and made the experience a 10/10.
27 March 2025
All goid
27 March 2025
Amazing experience at the Berry Chiswick centre during purchase and delivery of my new car.
25 March 2025
Well looked after by the salesman.
24 March 2025
Very satisfied during the process
14 April 2025
My experience at Berrys was first class
14 April 2025
Always the best of services next to non.
13 April 2025
Resolution on the issue I had
10 April 2025
Great friendly customer experience.
09 April 2025
No surprises
08 April 2025
Very nice and friendly staff and dealt with the enquiry in a professional way
08 April 2025
The main thing is my car notably drives better since the service.
06 April 2025
I cannot thank Jessie and all the staff at BMW Berry Chiswick (the service centre) enough for looking after my heavily pregnant wife and 4yo son - she said that everyone was fantastic, super helpful and went above and beyond for her - thank you!
05 April 2025
everything timely, polite people all around, good information exchange.
04 April 2025
Friendly environment good service
04 April 2025
All thanks to Stefan and Melissa