OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
299 ratings and 121 comments received in the last 90 days.
04 April 2024
All went very smoothly, and everything was handled in a very efficient way.
04 April 2024
fast sales process
04 April 2024
Service and communication have been stellar
02 April 2024
Everything went smooth sailing due to the excellent communication skills
30 March 2024
Danut was excellent and delivered everything required on time and as expected.
26 March 2024
The sales person, Allan Tierney was very welcoming. He had to step in for someone else I was booked with, Allan answered all my questions patiently and proved to be knowledgeable and most importantly, honest.
26 March 2024
Very good series friendly. especially Mr Allan Tierney and Mr Hamid Noman team manager . Very happy with their service. I am pleased to do business with them again.
19 March 2024
I was only disappointed at the exceptionally low level of fuel (7miles) left in the tank.
19 March 2024
No problems at all in process.
18 April 2024
My car's performance is much better since my service.
18 April 2024
They service the car on-time and they even washed the car
17 April 2024
Greg, the senior tech was extremely helpful. Lucy's updates and communication was also very good.
17 April 2024
Efficient and courteous
16 April 2024
The quality of the service was exceptional, as was the professionalism of the people. I have a comment not related to the service experience but to service charges. Environmental waste costs shouldn't be passed on to customers. BMW should cover them.
14 April 2024
Very satisfied
14 April 2024
My car was not cleaned very well and my boot was not vacuumed at all. Disappointing.
12 April 2024
Perfect
10 April 2024
Great customer service and support throughout the appointment
10 April 2024
Nothing to fault
08 April 2024
Very satisfied