OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
252 ratings and 123 comments received in the last 90 days.
25 May 2025
Everything was perfect
20 May 2025
Highly recommend the service we recieved from start to finish. Always professional, friendly and happy to help. We have been with BMW Chiswick for over 15 years and would always come back due to the staff and service we recieve. 5*
19 May 2025
I was very satisfied with the whole experience. The team especially Joe Awada from sales was very professional, helpful, and made the process smooth from start to finish. Everything was well explained, and the car was delivered in perfect condition
14 May 2025
Amazing service.
13 May 2025
We are extremely pleased with our experience, and we believe Sebastian is a true asset to your team. Please pass on our gratitude to him for his excellent service. Thank you for maintaining such high standards of customer care.
06 May 2025
Fast and well explained the ins and outs of our new car. Extremely pleased
30 April 2025
Extremely satisfied indeed
24 April 2025
I had such an amazing experience
16 April 2025
A special and BIG thank you to Peter Fraser for making everything run smooth and easy for us to manage. Everything was done in perfect timing!
16 June 2025
I'm not technical but hope airbag recall issues sorted out. Thank you ????????. People & service they provide was pretty excellent & polite & professional.
15 June 2025
Very professional, courteous and timely! Communication was beyond great, and lived the fact how BMW uses technology to report recommended repairs and maintenance.
15 June 2025
George ,the customer adviser was exceptionally helpful. There was good communication,he went an extra mile to keep me updated and then also make a decision on the tyres. He was patient, knowledgeable and was clearly keen to make everything the best.
15 June 2025
Very friendly service from Wes
15 June 2025
Easy, well informed and reminders etc
14 June 2025
Gentleman who helped me was excellent- informative and timely with all updates
12 June 2025
Positive, professional, courteous customer interface as always
10 June 2025
All credit to Lucy
08 June 2025
Work was completed in a timely and efficient manner. Key contact was excellent.
07 June 2025
The service experience was explained and a short walkthrough video of the vehicle was also provided. From drop off to collection of vehicle, was seamless. Very friendly staff. Dealt with 4 individuals. All were great.
04 June 2025
Completely satisfied, Tony Lewis delivered a formidable service, was attentive, communication exceptional and made the experience of buying a high value purchase, a great one! Tony is an asset to BMW.