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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

230 ratings and 102 comments received in the last 90 days.

02 October 2025

Peter made sure everything was perfect for my car made sure I was happy and explain everything in detail

02 October 2025

For the same reasons. The team were very helpful and highly efficient

02 October 2025

Excellent service from sebastian

01 October 2025

Overall, I was very satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. Joe AWada & Mohammed Quadafi were very efficient throughout the process and responded to all my queries promptly.

01 October 2025

Tony Lewis at Berry BMW was excellent from start to finish. Excellent communication and updates throughout and worked with me to overcome the long winded finance process. Handover was a seamless, pleasurable experience. Would definitely recommend him

29 September 2025

Everything was amazing. The delivery wasn't as great, but Sebastian was doing all his best to give the best service alongside Melissa.

28 September 2025

We was made to feel welcome and wasn't pressured

28 September 2025

Very satisfied and happy with the car

27 September 2025

Jo Awada was exceptional and I would award greater than 10. He secured the sale and was excellent in the service and patience shown. However, the system was appalling!I was receiving emails from 3 different sources, no option for a paper trail. Poor

25 September 2025

Friendly staff and quick communication. Very easy and straightforward, everything went smoothly.

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24 September 2025

I am completely satisfied with the purchase of my new car and the delivery in regards to Sebastian's customer service. The issue i had on delivery was that the car had a large scratch on the passenger side that required body work.I wasnt happy.

16 September 2025

See #1

11 September 2025

I am very satisfied with my experience at the BMW Centre. Peter Fraser was professional, helpful, and made the purchase and delivery process smooth and easy. The car was perfectly prepared, and I felt confident and well-informed throughout.

08 September 2025

As mentioned we had a great experience - the whole process was smooth and we appreciate the prompt assistance and patience from Rafi.

04 September 2025

Completely satisfied

04 September 2025

Tony was professional and personable and made the purchase seamless and stress free

02 September 2025

I had an amazing experience at BMW, I was dealt by a gentleman named Eni who was amazing. He communicated with me throughout the whole process, everything was dealt with swiftly. Customer service was amazing and much better than any other car dealers

30 August 2025

Very satisfied

28 August 2025

The team at Berry Chiswich made everything so easy. They were consultative and not pushy at any stage. Delivery was hassle free with us being in and out of the showroom within half an hour.

08 August 2025

Very accomodating

03 August 2025

I was really happy Sebastian was really helpful and knowledgeable

31 July 2025

As they are all working very hard and with not a lot os space allocated for i felt very comfortable as i was always greeted with courtesy and always offered a glass of water etc very helpful and I've actually recommended two people to BMW

29 July 2025

Purchase was straight forward. However, the car wasn't ready for collection when we arrived on site and required a second visit to pick up the car a few days later.

27 July 2025

Peter went through the whole process of the purchase and delivery.

24 July 2025

I was very satisfied Peter was so welcoming and helpful he explained everything in detail kept updating me about everything excellent customer service

21 July 2025

Eni was brilliant from start to finish. Courteous, knowledgeable and efficient.

17 July 2025

Because of the salesman that I dealt with.

02 October 2025

Excellent service

30 September 2025

Efficient

30 September 2025

From my initial conversation with Jessi Pitomina to my keys being returned, the whole experience was 5*. Both Jessi and the lovely lady on reception at the time of my visit made it such a relaxed experience. The only thing missing was Sky Sports.

29 September 2025

See above - BMW incompetence. Note though that George did his very best to make to make up for the incompetence.

27 September 2025

was quick and efficent did it in a timely manner

25 September 2025

Very professional. The best.

25 September 2025

Regular customer at Chiswick Berry

23 September 2025

I always choose Berry as I've had great experiences with Tyrone looking after me and my car. His customer service, competency and professionalism is exceptional. Same for Greg who has worked on my car a lot, his knowledge of BMW tech is amazing.

23 September 2025

The engagement was excellent with contact from the service centre before during and after the service. My point of contact, Wellesley Watson, was highly professional.

23 September 2025

Service is high quality. The staff are very efficient and make you feel welcome.

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23 September 2025

Everyone was very helpful and friendly

23 September 2025

Poor communication between teams. Each person gives conflicting info. Been multiple times and there is no continuity of care, which results in a gross lack of rapport. Very defensive in their approach when I raise issues e.g scratches during service.

23 September 2025

I was given the exact time it was going to take and updated the progress.

23 September 2025

Katherine was nice and she kept me informed. I do feel BMW servicing is over priced though

21 September 2025

All work carried out well. Kept updated throughout.

21 September 2025

Very good

20 September 2025

The service went smoothly and I was sent a video update about what was happening with my car

19 September 2025

Just one thing not sure why I'm still getting texts and emails to say the car is due for service and checks which have been done!!

14 September 2025

Great service, efficient and professional. Wes is a credit to the company, didn't over sell anything was honest. That means I will come back to this dealership.

13 September 2025

Polite staff, fairly quick turnaround time, lounge area was nice.

12 September 2025

Job completed well, quicker than estimated.

12 September 2025

Time flies like an airplane there

10 September 2025

as above

09 September 2025

A pleasure to drive and great added care re the soft services, valet was amaizing and wash & polis was superb, in addition to the Mandatory Recall Repairs,

06 September 2025

From start to finish Jessie was really helpful and kept me updated with my cars progress

05 September 2025

Once George took over he was very efficient and communicated what was happening very well. He was proactive in making sure I had a courtesy car as I had 3 month old baby. The first person I spoke to michael needs to learn some people skills!

05 September 2025

I was kept informed of progress regarding my vehicle with regular emails and calls.

05 September 2025

Always good but can be slow to return calls.

01 September 2025

The staff's welcoming approach, information sharing and no additional costs.

31 August 2025

Quick and easy

28 August 2025

Berry Chiswick delivered an excellent service experience. The team was professional, friendly, and kept me updated throughout my recall replacement. Everything was smooth and efficient, leaving me confident and happy to recommend them.

28 August 2025

Good experience

26 August 2025

George was very helpful

24 August 2025

They gave me a good explanation, the engineer even compared my car to another to make sure we were on the same page. Just overall a nice thorough way of doing things and providing excellent service.

24 August 2025

Great aftercare service

24 August 2025

Extremely satisfied ?? Excellent customer service! Rep was very thorough and helpful.

24 August 2025

All good. Only thing is my on Connected drive was reset (as I thought it would need to be) and my naps reverted to 2018 from 2020

23 August 2025

Great service

22 August 2025

MOT while-you-wait service delivered as promised. The car wash is a significant bonus and much valued.

22 August 2025

Always quick and great service

21 August 2025

The centre and the people working in the centre made me feel welcomed and was generally a good atmosphere. They sent me a video with all the details about the car while in service and I liked the gesture of walking me to the car after the service.

16 August 2025

5star service

16 August 2025

Same as last one.

14 August 2025

I am happy with your service team

13 August 2025

My car was repaired and the customer service was great!

13 August 2025

Lucy on reception was great and had great communication skills David Fellowes is a great guy who gets the job done

13 August 2025

Good customer experience and service

12 August 2025

The car was given to the centre at 8.15am. I received a call only at 5pm the same day stating that MOT had failed due to one headlight bulb fault. I offered to bring a spare bulb but was told MOT technician had gone home!!

10 August 2025

it was not a service this time , but a recall for a steering fault .

10 August 2025

Great end to end

08 August 2025

Really professional lovely service form start to finish

07 August 2025

I'd like to call out George Schwartz for going above and beyond. I stupidly left my house keys in my car, and he met me to give them to me on his way home from work. Saved me a locksmith, and he couldn't have been more gracious.

07 August 2025

A smooth customer experience. Good job

07 August 2025

efficient and good comms

03 August 2025

Katherine and Lucy were excellent.

02 August 2025

Excellent service from advisor Lucy

02 August 2025

When I book a repair some time in advance I do not expect when I bring the car in to be told that the relevant parts are not available.

02 August 2025

They are the best

02 August 2025

Great customer service, professional and polite staff.

27 July 2025

Based on excellent service received we have noticed the good car performance with engine oil and most importantly the brake fluid. The braking condition is much smoother now compare to before the service.

25 July 2025

Excellent customer service! I went to Berry Chiswick for accidental repair and had a complete hassle free experience from handing over my car until everything was done to my satisfaction. Special shoutout to Andy & Hashim for their support throughou.

24 July 2025

Warning notification about non-working dimmed light ignored by service agent, when reminded over phone, was

24 July 2025

Consistently great experience

22 July 2025

Very straight forward, all information is given. And if any confusion or questions bmw are there to answer any questions.

21 July 2025

Very happy - did everything including a video of the service

20 July 2025

See answer to 1. I was asked if I wanted my car cleaned. I said yes. It came back with the front floor cleaned but not the back.

20 July 2025

I really liked the personalized service and the use of the BMW app in conjunction with video to show what was being checked

20 July 2025

Barry Chiswick is very closer to us and it was very convenient for us to drop and pick our car up

15 July 2025

Good quality staff service.

15 July 2025

I am disappointed with my recent service experience. I entrusted my vehicle to your dealership in good working condition, with no engine warning lights. However, shortly after collecting the car, an engine warning light appeared

14 July 2025

AS ABOVE

14 July 2025

I had left my car for a service , George Schwartz was looking after me , and my car had been damaged by staff , but he dealt with the whole issue in such an excellent way . He truly is an assest to BMW

13 July 2025

excellent service

13 July 2025

The car is driving in very good condition hasn't felt like this in a long time

13 July 2025

All the reception staff and the gentleman who took charge of my car (Wellesly or 'Wes') were very kind, friendly and efficient. Wes deserved special mention for going the extra mile for his customers! All in all it was an easy, pleasant experience.

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